The friendly staff at The Elliott Sports Medicine Clinic in Burlington is here to assist our clients. That's why we've assembled a list of answers to frequently asked questions. Our goal is to help you feel as comfortable as possible before your visit.
Q: What is a sports injury?
A: At The Elliott Sports Medicine Clinic, a sport injury includes all musculoskeletal, orthopaedic injuries or medical problems that are affecting a person's ability to participate in a sport or activity. Although the injury does not have to be suffered during a sport, often it is preventing an individual from daily activities, whether it is walking up stairs or playing an elite sport.
Q: Who can come to our clinic?
A: Anyone who has a musculoskeletal or orthopaedic injury that is preventing them from daily activities, recreational exercise, or sports events can receive treatment at our clinic. We have an extensive list of rehabilitation practices available here to help get you back to your activities. We do not require a physician's prescription for you to see one of our many practitioners, however, your insurance company may require one for reimbursement. So please contact them for details on your specific policy. We DO NOT see motor vehicle accidents or WSIB cases, unless for custom bracing.
Q: How long is the waiting period?
A: The waiting period differs depending on the season and what health care practitioner you would like to see. Generally, we can provide you with an appointment within a week of you contacting us.
Q: Are services covered by OHIP?
A: The doctor visits are covered by Ontario Health Insurance Program (OHIP) for eligible patients, so there is no charge if you bring your OHIP card. We are a private clinic for all other services, meaning there is a fee for the service. Many extended healthcare plans will assist in these payments. We recommend you call your insurance company prior to contacting us so you know what is covered and for how much you are covered.
Q: Does The Elliott Sports Medicine Clinic directly bill to insurance companies?
A: We unfortunately do not directly bill to insurance companies, which means you will pay for the treatment/service and then submit the invoice to your insurance company for reimbursement.
Q: What should I wear and/or bring to an appointment?
A: We recommend you wear appropriate clothing to expose the area being assessed for all appointments. We have change rooms on-site for your convenience. For all doctor appointments, it is also advisable to bring all X-rays or tests done to date. This may require going to where the tests have been done and requesting/obtaining them.
Q: Do you sell gift certificates?
A: Gift certificates for Registered Massage Therapists are a wonderful idea! We are able to sell gift certificates for such services as Registered Massage Therapy. Please contact the clinic and we can arrange for you to purchase one.
Please contact us should you have any further questions or to book an appointment.